RMA Service

RMA Process, Requirements & Terms and Conditions

Welcome to the Swissbit RMA Portal – your starting point for fast and efficient product returns.

We know your time matters, so we've kept the process simple: request an RMA (Return Merchandise Authorization) number, follow the steps, and we’ll take care of the rest with speed and care.

At Swissbit, we believe reliable service is just as essential as reliable products – and we’re here to make sure your RMA experience reflects that. Let’s get started.

Application Process for RMA

1. Request an RMA Number

Contact Swissbit Germany AG, Service Center (Berlin) using either the email rma-pool@swissbit.com or use the RMA request form below

Submit one RMA request per product delivery.

Include in your RMA request

  • Product model and serial number (if available)

  • Detailed problem description

  • Proof of purchase (to verify warranty period)

2. Ship the Product

After receiving your RMA number, ship the product within 30 days to:

Swissbit Germany AG
Bitterfelder Straße 22, DE-12681 Berlin, Germany

Requirements:

  • RMA number must be clearly visible on the outside of the package

  • Use proper packaging to prevent shipping damage

  • Customer bears shipping and insurance costs

Shipments without a visible RMA number will be refused.


3. Warranty Conditions

Only technically defective products can be returned after 2 months from purchase.

Cosmetic issues (scratches, wear, etc.) are not covered.

Products without defects will be returned at the customer's expense, plus:

  • 10.00 USD handling/inspection fee per unit

Warranty is void if:

  • Unauthorized repairs/modifications were made

  • Customer failed to mitigate damages or notify Swissbit promptly

Terms & Conditions EMEA / APACTerms & Conditions USA

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Warranty for EMEA customers provided by:
Warranty for North America customers provided by:
Warranetly for Japanese customers provided by:

RMA Request Form