Warranty Claim Procedures and Requirements


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To obtain warranty service, the customer must obtain a Return Material Authorisation (“RMA”). For every product delivery, the customer must obtain separate RMA number. RMA number can be requested from Swissbit Germany AG, Service Centre in Berlin e-mail: rma-pool@swissbit.com.
In the RMA application file the customer has to include product identification information, including model number and serial number (if applicable) with a detailed description of the problem the customer is experiencing. The customer must also include proof of the date of original purchase as evidence that the product is within the applicable warranty period.

 

Once the customer has obtained an RMA number, he must, within thirty (30) days, send the product to Swissbit-Germany AG, Wolfener Strasse 36, 12681 Berlin, Germany. He is responsible for the cost of insuring and shipping. Products shipped to the service centre must be properly packaged to prevent damage in transit. Swissbit RMA number must be prominently displayed on the outside of the package. If the customer sends the product to the service centre without RMA number prominently displayed on the outside of the package, acceptance will be refused.

After a period of two (2) month after the purchase of the product only technically defect products can be returned within the RMA process. Blemishes, visual defects and utilisation traces are excluded from warranty.

Returned products with no technical defects will be sent back at customers cost and a handling & inspection fee of US-Dollar 10.00 per piece will be charged. Same applies if proof of warranty was not provided or warranty period has expired.

The right to raise warranty claims expires prematurely if the Buyer or third parties carry out repair work or effect modifications without our prior written consent or if the Buyer, in the event of a defect, fails to take immediately all appropriate steps to mitigate resulting damage and grants us the opportunity to remedy such defect.

 

Disclaimers

To the extent permitted by applicable law, the foregoing is the complete warranty for swissbit products and supersedes all other warranties and representations, whether oral or written. Except as expressly set forth above, no other warranties are made with respect to swissbit products and swissbit expressly disclaims all warranties not stated herein, including, to the extent permitted by applicable law, any warranty that may exist under national, state, provincial or local law including but not limited to any implied warranty of non-infringement, merchantability or fitness for a particular purpose. All warranties, whether express or implied, are limited to the periods of time set forth above. Some states or other jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

 

Swissbit products are not authorised for use as critical components in life support equipment or for applications in which the failure or malfunction of the products would create a situation in which personal injury or death is likely to occur. Swissbit shall not be liable for the death of any person or any loss, injury or damage to persons or property by use of products used in applications including, but not limited to, military or military-related equipment, traffic control equipment, disaster prevention systems and medical or medical-related equipment.

 

Swissbit’s total liability under this or any other warranty, express or implied, is limited to repair, replacement or refund. Repair, replacement or refund are the sole and exclusive remedies for breach of warranty or any other legal theory. To the fullest extent permitted by applicable law, swissbit shall not be liable to the purchaser or end user customer of a swissbit product for any damages, expenses, lost data, lost revenues, lost savings, lost profits, or any incidental or consequential damages arising from the purchase, use or inability to use the swissbit product, even if swissbit has been advised of the possibility of such damages. Some states or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

 

This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state or jurisdiction to jurisdiction.

With regards to citizens of countries that are members of the european union, if this product is purchased by a consumer and not in the course of a business, this warranty is in addition to your legal rights in relation to products which are defective. Advice about your legal rights is available from your local consumer advice centre. This disclaimer does not purport to limit or exclude swissbit’s liability for death or injury caused by its negligence or for fraudulent misrepresentation.
This warranty is effective from September 1st 2012.

 

This warranty is being provided by:

 

FOR CUSTOMERS FROM EMEA:
Swissbit Germany AG
Wolfener Strasse 36
12681 Berlin
Germany

 

FOR CUSTOMERS FROM NORTH AMERICAS
Swissbit North America Inc.
18 Willett Avenue, Suite 202
Port Chester, New York 10573
U.S.A.

 

FOR CUSTOMERS FROM JAPAN
Swissbit Japan, Inc.
3F Core Koenji
2-1-24 Koenji-Kita, Suginami-Ku
Tokio 166-0002
Japan